First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge First Responder Edge

9-1-1 Training made easy

Simulate the chaos - Master the calm

Get Help Now

9-1-1 Training made easy

Simulate the chaos - Master the calm

Get Help Now

Our Mission

At First Responder Edge, our mission is to prepare 911 professionals to thrive under pressure by simulating real-world chaos and mastering the calm. We deliver comprehensive training programs that elevate proficiency, professionalism, and performance—while actively reducing agency liability. From initial certification to advanced continuing education, we empower dispatchers to lead with confidence and clarity. Our training also prioritizes morale and well-being, because we believe a supported dispatcher is not only happier—but sharper, stronger, and ready for anything.

First Responder Edge Public Safety Agency

Domestic Violence Training

This high-impact course dives deep into the complexities of domestic violence calls—one of the most dangerous and emotionally charged incidents dispatchers face. Through intense scenarios and real-world guidance, we train operators to ask the right questions, recognize red flags, protect responders, and support victims—all while staying sharp under pressure.

Verbal Judo

Domestic Violence Training

Master the art of controlling conflict with calm, confidence, and credibility. This Verbal Judo course teaches dispatchers how to de-escalate tense situations, gain voluntary compliance, and deliver top-tier customer service—even when callers are anything but calm. It's not just about what you say—it's how you say it.

Suicide Negotiations

Domestic Violence Training

Customer Service Training

Handling suicide-related calls requires more than just a steady voice—it demands empathy, precision, and calm under pressure. This course equips dispatchers with proven negotiation techniques, suicide risk indicators, and strategies for supporting callers in crisis. We also address the emotional aftermath for survivors—and the dispatchers who answer the call.

Customer Service Training

Every call matters—whether it’s life-or-death or a non-emergency. This course teaches dispatchers how to deliver exceptional customer service while staying in control of the conversation. From active listening and empathy to managing difficult callers and setting clear expectations, we sharpen the skills that build public trust and reduce complaints—without compromising authority.

Liability Issues

Customer Service Training

Resilient By Desiign

This isn’t just a class—it’s a wake-up call. Dispatchers are the first link in the chain of liability, and one mistake can mean lawsuits, lost jobs, or worse. This course dives deep into real-world legal cases, dissecting what went wrong and how to avoid becoming the next headline. From call documentation and audio retention to courtroom testimony and agency policy, we train you to protect yourself, your team, and your agency—on every call, every shift.

Resilient By Desiign

Customer Service Training

Resilient By Desiign

You can’t pour from an empty cup—and in this job, that cup gets drained fast. Headset & Heart is a no-holds-barred look at dispatcher health, stress management, and mental wellness. We cover compassion fatigue, cumulative trauma, burnout, and the silent toll of always being the calm in someone else's storm. This class gives dispatchers real strategies for surviving the job and staying human through it.

9-1-1 Training made easy

9-1-1 Training made easy

Our Mission

First Responder Edge Public Safety Agency

Domestic Violence Training

Domestic Violence Training

Domestic Violence Training

Verbal Judo

Domestic Violence Training

Domestic Violence Training

Suicide Negotiations

Domestic Violence Training

Customer Service Training

Customer Service Training

Customer Service Training

Customer Service Training

Liability Issues

Customer Service Training

Resilient By Desiign

Resilient By Desiign

Customer Service Training

Resilient By Desiign

Contact Us

Don't see what you need?

First Responder Edge

Hours

Drop us a line!

9-1-1 Training made easy

9-1-1 Training made easy

Our Mission

First Responder Edge Public Safety Agency

Domestic Violence Training

Domestic Violence Training

Domestic Violence Training

Verbal Judo

Domestic Violence Training

Domestic Violence Training

Suicide Negotiations

Domestic Violence Training

Customer Service Training

Customer Service Training

Customer Service Training

Customer Service Training

Liability Issues

Customer Service Training

Resilient By Desiign

Resilient By Desiign

Customer Service Training

Resilient By Desiign

Contact Us

Don't see what you need?

First Responder Edge

Hours

Drop us a line!

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